JEWELLERY CARE 

  • Polymer clay is flexible, not unbreakable - handle gently
  • Makeup & colour transfers easily - wipe after wear
  • Plain solid pieces: remove stains with a little acetone
  • Textured/Resin/Buffed pieces: wash gently with soap + toothbrush
  • Keep away from heat and direct sun
  • Avoid bending or stacking pressure
  • Keep away from perfume, sanitiser, and chemicals
  • Travel in a box - never loose in bags

PACKAGING

  • Each order is mindfully packed to personalize it for you and at the same time efforts are taken to sustainably use materials to reduce waste. 
  • Your jewellery is packed in an upcycled box with materials that are recyclable to preserve and keep the piece intact from external force or damage.

SHIPPING

  • Process time for each order takes a minimum of 7 working days before dispatch.
  • Custom orders can take a minimum of 2 weeks and a maximum of 4 weeks depending on the piece before dispatch.
  • Kindly shoot us an e-mail if you want an express delivery, additional charges can be paid online.
  • International shipping is subject to shipping costs. Please note that we will not be responsible for any additional duties charged in your country of residence.
  • Mishandling of packages during transit is not the responsibility of the brand. We trust the courier company to do their best.
  • In case, your item is lost and is not delivered, we request you to take up the concern with the courier company as the company holds no responsibility of the package once the item is dispatch and the tracking ID is emailed. Please note that no refund will be made in the case of the same.

 RETURNS

  • As each piece is handmade to order, we do not offer returns, replacements or refunds for items damaged during transit or after delivery.
  • If your order arrives damaged or you experience an issue with your piece, please email us within 48 hours of delivery with a continuous unboxing video (from the sealed package being opened until the jewellery is revealed). We are unable to review claims without an unboxing video.
  • If a piece breaks within 30 days of purchase, please get in touch. While a replacement or repair is not guaranteed, we will carefully review the circumstances and may, at our sole discretion, offer a repair or replacement as a gesture of goodwill

 For all your queries, please email us at: hellocolouredears@gmail.com